A billing label should move a ticket to the right queue, not move money. That is the boundary I would preserve when adopting OpenAI’s Decisions API: let the model interpret a messy message, then let application rules decide what may happen next. A well-formed answer can still be wrong or insufficient to authorize an action. Decisions returns a probability, a supplied category or a rubric score instead of a free-form explanation. This guide explains those answer shapes, shows a corrected JSON example, and works through threshold and caching choices. The aim is to make a small judgment useful to software while keeping evidence checks, human review and consequential actions under separate control.
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